A 99.9% Server Uptime
We’ve set up our shared web hosting platform using reliable hardware and heavily customized software. Our sysadmins have installed a tweaked version of SELinux on our hosting servers to guarantee the highest level of security and reliability. We have added a number of DoS protection tools in addition to powerful firewall software to make sure our internal network is impregnable and safe.
All our Linux shared web hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on top–quality hardware components supplied by Juniper. Additionally, on every single router, we’ve installed a firewall with an elaborate set of rules to be able to sieve all questionable requests.
Because of this, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your cash on the line, you cannot feel truly safe. That is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel satisfied with our hosting service or in case you need to use a bit more robust hosting solution, like a VPS servers or a dedicated service – we’ll give you your money back in full, without any concealed fees or refund taxes.
24/7 Technical Support
In the event that you own a web hosting company, your technical support engineers are of fundamental importance. That is the reason why we have meticulously hand–picked a highly experienced team of technical support engineers, each with lots of years of training behind his back. With their help, our company offers 24x7 support with each of our hosting solutions.
And not only that, we offer a 1–hour response time guarantee. All customer service requests are responded to in less than 1 hour and our average ticket response time is well under 20 minutes!