A 60–Minute Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum one hour. In case your trouble ticket or email requires additional assistance from a server administrator, we will without delay forward it and leave a note to inform you that your case is being worked on. If you take advantage of the Managed Services package, all of the tasks included there will be performed at a time of your preference.
An Excellent Customer Service
We’ll be available to you 24x7x365 to respond to any questions that you may have regarding our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server admin tasks, you can take advantage of our Managed Services package, which includes backup space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting procedures
A User–Friendly Help Section
Every dedicated server is equipped with our free–of–cost Website Control Panel, which offers an extensive knowledge base plus a collection of instructional video tutorials. Whenever you require assistance while working with the Website Control Panel, just hit the Videos or Help buttons in the top right corner.