A User–Friendly Help Center
In the Website Control Panel you can find a detailed Help section offering loads of instructional articles and frequently asked questions. They are answered by our support team of skilled technicians. Simply fill in your question and our clever software will offer you the most appropriate answer.
If you want to see how an action is performed or how a problem is fixed, instead of just reading about it, then check out our selection of step–by–step video tutorials. They cover plenty of different issues and will help you quickly find your way around the Website Control Panel.
A 1–Hour Ticket Response Time Guarantee
With each of our semi–dedicated servers, we offer a 24/7/365 help desk support service with a 1–hour response time guarantee. Our team of trained techs will be online for you to reply to all the queries that you might have. During off–peak periods, a response will be offered within just twenty minutes.