Customer Support Channels
A 1–hour Response Guarantee
Our user help crew is educated to instantly deal with all of our Linux shared web hosting users’ inquiries and support questions. Via our ticket system, you are able to supply your request and a support staff fellow member will most likely go back to to you within max sixty minutes. In reality, practice has proved that the general answer time is Twenty minutes.
A Top–quality Support Service
Our customer assistance service is supplied by a team of proficient technicians who are able to respond to your questions in a timely manner. You are able to contact the tech support team staff by opening a help and support ticket from your Website Control Panel or by sending us an e–mail message. On working days, you may also contact us on the phone or take advantage of the online chat solution.
An Intuitive Help Section
Our company has incorporated a detailed know–how base into the Control Panel that will help you have practical step by step directions at any time. Each part of the Control Panel possesses its own contextual support area having a group of how–to articles. We have also organized video clips to supply you with a better visual representation of the way in which to execute any presented procedure.