The support that you'll receive from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical problem with an existing account. Timely and correct information about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a real website hosting provider and not from a reseller. If you get a hosting account through a company that doesn't own its servers and it cannot access them directly, it is almost certain that you'll wait for a few days in order to have a reply to any question, so your web sites may stay offline for ages. Alternatively, a company which provides numerous means of communication and has a support staff available at any time will assist you to right away and help you minimize or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all our shared web hosting
packages are twenty-four-seven, thus you can forget all about waiting for a few days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an email. In case you do have an account, you can open a support ticket on top of the other three ways of contact. You're able to select the best way to contact us based on what your location is or what equipment you use. We will help you for almost any hosting-related question that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you are able to take advantage of our 24/7 support services even on public holidays. All your websites will be available at all times and so will we. With plenty of connection options, you are able to choose the optimal method to get in touch with us and learn more about our solutions if you do not have an account yet, or get support in case you're already one of our customers. You can call us, have a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour answer time warranty, though it rarely takes more than 20 minutes to receive assistance whatever the complexity of the trouble. Using our customer and technical support services, we'll be available for you when you need us, not a few days after that.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server
through our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have several local phone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. When you are an existing customer and you're looking for assistance with a technical issue that requires more time to analyze or resolve, you are able to open a support ticket from your billing account or you can send an e-mail and we'll take care of the issue and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, but for the majority of issues it takes no more than half an hour to receive assistance. The support service covers the VPS as well as all pre-installed software it features, so in case you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone if you run a whole server, that's why every single dedicated server
that we offer features 24/7 support with 1-hour reply time warranty regardless of the problem. The service is free of cost for all the difficulties with your server or the software that was installed by our administrators during the setup, therefore you're able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from the billing section or you can send an e-mail, and the actual answer time for both rarely surpasses 30 minutes because we have administrators available 24 / 7. If you require general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you're able to add to your server plan from your billing Control Panel.