If you have purchased a web hosting plan and you’ve got some questions associated with a concrete feature/function, or in case you have stumbled upon a certain complication and you need help, you should be able to contact the respective customer service staff. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them aside from it or not, because the quickest way to deal with an issue most often is to use a ticket. This method of correspondence renders the responses exchanged by both parties easy to track and enables the customer care team representatives to escalate the problem if, for instance, a system administrator has to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to use at least 2 different accounts to get in touch with the client service team and to actually manage the hosting space. Non-stop switching between different accounts may often be a nuisance, not to mention the fact that it takes a very long period of time for the majority of hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting
feature an integrated trouble ticket system, which is included in our custom Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the very same location – payments, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can submit a ticket with just several clicks of the mouse without leaving your Control Panel. In the meantime, you can choose a category and our system will present you with a number of informational articles, which will supply you with more info and which may help you solve any particular problem before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers
, which goes to say that you won’t need one more platform to contact our technical support staff – you can do this on the spot if you stumble upon a problem. Opening a new ticket takes a few clicks and tracking down an older one is equally easy. Using our clever search functionality, you can swiftly track down any ticket that you’ve already submitted. You can send a ticket at any given moment in time since our client support team representatives are available to you night and day and respond in no more than sixty minutes, even though it seldom takes this much to receive help. With Hepsia, you’ll have everything in one location and you can forget about the need to use two or more platforms to resolve a simple problem.