A live chat is one of the several methods of communication offered by some hosting providers as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it makes it much less likely to misspell or misunderstand a word in comparison to a call with an agent. In addition, when the problem that you have needs some time to be reviewed and taken care of, you'll be able to do something different at the same time rather than just waiting, as you would have to do if you call. You can also employ a live chat support service absolutely free provided that you have web access even when your hosting provider is situated in a different country and they don't have a local telephone number you can call.
Live Chat Support in Shared Web Hosting
We provide a live chat assistance service for all Linux shared web hosting that we offer and we are able to support you with almost everything in real time. In case you do not have an account with our company yet, we will be able to give you more information about the packages to help you to get the most suitable package. In case you are a current client, we can assist you with any general or billing matter in addition to with numerous common tech problems, for example an email address setup in a desktop e-mail client. If you are unable to phone us for whatever reason or you're in a country where we do not have a local telephone number, our live chat will be the best option to get in touch with us. Of course, some problems require extra time to investigate and test, which means that you will need to open a ticket to our technicians, but nonetheless, we will save your time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all our prospective and present clients. In case you're searching for a new hosting account, you're able to chat in real time to one of our representatives and get more info about our Linux semi-dedicated servers so that you can pick the best plan for your websites. In case you already own an account with us, we'll support you in a timely manner with billing, general and 1st level techissues. Even though in some cases you'll have to open a support ticket as there are problems that can't be resolved through a live chat, we can help you with numerous standard jobs, such as setting up an e-mail account in an e-mail client or redirecting one domain to another. In this way, you'll receive timely assistance and you'll save many hours.