If you are a site owner, a problem might always appear and it doesn’t necessarily have to be related to the web hosting service. For example, something might go wrong when you bring a software application up to date or some critical data can be modified or deleted by accident. Irrespective of what the nature of the problem might be, you’ll need to touch base with the customer service staff and request them to restore a backup or to help you deal with the problem that you’re encountering. How timely they will do this will predetermine the amount of time that your sites will be unavailable. For specific sites such as social networking sites or online shopping portals, a prolonged outage period often means lost customers and money. Therefore, it’s rather important that you use the services of a hosting company that provides not only a good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Web Hosting
If you’re using one of our Linux shared web hosting
and you’ve got an enquiry or stumble upon some predicament, you can contact us 24/7/365 by opening a ticket or by writing an e-mail and we’ll make certain that you get a reply in no more than an hour. In case the issue can be sorted out, we’ll do it before we reply to you, while if there’s something that you have to do on your end, we’ll supply you with all the needed information – what possible solutions to try, what settings to check, and so on. Normally, you will receive a response within no more than thirty minutes, which suggests that waiting for hours or even for more than a day to obtain help is something unthinkable. Our one-hour reply time guarantee applies to any enquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from us, you can take advantage of our really fast support services. You’ll obtain a reply to any ticket posted through the web hosting Control Panel or email sent to our customer and technical support team within the hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes significantly less time to examine and eliminate a problem. We’ll provide you with more information in case the solution involves something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be absolutely the same and because of the fact that our support team is available to you 24x7, you will receive prompt assistance for virtually any technical, general or billing issue irrespective of the hour at which you contact us.