In the event that you've ever had a shared web hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it's better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. In order to learn more about a particular service before you order it or when something small needs to be done, for instance, it'll be far easier and faster to get it done live. When you have the option to speak with representatives over the phone, it's very likely that you are using the services of an actual web hosting provider, not just a reseller. The level of support that you will get by phone varies between different providers - from common matters to experienced technical support. Typically most providers will offer you pre-sales assistance and first level telephone support, while more complex tech issues are handled through email or tickets.
Phone Support in Shared Web Hosting
We believe that being able to speak with a live agent is very important, so we have 3 support lines globally (USA, UK and Australia) and you have the option to get in touch with us on the phone for 14 hours a day. In case you consider purchasing one of our Linux shared web hosting, for example, you'll be able to call us and find out more about our services before placing your order to make sure that we cover all the system requirements for your web sites. After the purchase, you will be able to get in touch with us about any sales or billing problems you may have, or receive any kind of general or basic tech info you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you have to use the ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you when you have any questions about the semi-dedicated server packages that we supply. Whether you need to know more about our plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical problems could require a ticket in order to give some time to our tech support team to analyze, we will help you with quite a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we have an international number where you can reach us.